Consumer & Community Banking – Controls Management – Quality Assurance – Vice President Jobs in Columbus, OH at JPMorgan Chase Bank, N.A.

Title: Consumer & Community Banking – Controls Management – Quality Assurance – Vice President

Company: JPMorgan Chase Bank, N.A.

Location: Columbus, OH


Build and enhance quality assurance testing to ensure that the Asset & Wealth Management and Consumer & Community Banking Quality Assurance teams are appropriately assessing and reporting significant risks related to:
External requirements, which include legal and regulatory requirements
Agency, Investor and Insurer Requirements
Interagency Guidance and Industry Standards
Internal requirements, which include Chase Policy, procedures and Firmwide Standards

This includes ability to properly risk dimension to ensure the program covers the highest risk activities within JPMC

Maintain a strong command of CORE requirements and Firmwide Quality Assurance Standards to ensure that the quality assurance program can be relied upon to demonstrate control effectiveness.
Accountable for recognizing opportunities and recommending enhancements to existing/ new process flow(s) to improve effectiveness, efficiency, and quality of the testing program. This would include identifying opportunities for automated testing and the ability to draft business requirements to assist in building automated testing.
Analyze, document, and communicate inefficiencies and gaps in testing coverage and provide recommended remedial actions.
Assists with problem resolution by working directly with business units, controls partners, quality testing and support teams as needed in order to facilitate issue resolution.
Analyze QA data to identify control breaks, process / procedure enhancements and employee coaching opportunities.
Perform periodic evaluation of internal controls, including assessment of end-to-end processes / procedures, performance of sample-based testing and issue vetting.
Must be able to effectively handle competing priorities and have the ability to work independently as well as a part of multiple teams
Adapt to the day to day responsibilities of position to meet the strategic needs of senior management.
No direct management of staff initially; however, position may be required to manage direct staff in the future. At a minimum position will require indirect management and ability to influence peers and support staff to drive development of a complete program.


7+ years of prior experience in Banking servicing, operations or originations or Quality Control/Quality Assurance
3+ years experience in an oversight function such as audit, controls, risk or compliance within the financial services industry
3+ years experience in process management or project management role.
Strong understanding of audit and control processes.
Advanced testing (including IT testing) or Quality Assurance testing techniques preferred.
Working knowledge of both Machine Learning, AI, Manual and Automated testing.
Ability to problem solve and make decisions when variables, alternatives, and outcomes are not clearly defined.
Strong analytical, critical thinking and problem solving skills.
Ability to interact effectively with all levels of management, including cross-functional stakeholders.
Demonstrated ability to clearly convey information and ideas, to listen and respond appropriately to employees, and individuals throughout JPMC.
Excellent partnership, negotiation and influencing skills.
Ability to adapt to change.
Advanced Excel, Word , PowerPoint, and MS Project skills.
Proficient in Agile and JIRA, preferable.
Bachelor’s degree in business, finance or related field.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans

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About JPMorgan Chase Bank, N.A.