KYC Quality Assurance Associate Job at JPMorgan Chase Bank, N.A. – Bournemouth

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase & Co. is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as fully paid parental leave time, health care insurance and retirement benefits.

Commercial Bank ing leads the way in supporting businesses with annual revenues between $20 million and $2 billion as they achieve and sustain their competitive edge. Whether an organization conducts business across town or across borders, we are committed to transforming its banking experience, regardless of industry. With customizable credit and financing, treasury solutions, international banking and real estate services that scale to growing businesses, we ensure we are bringing the best services and expertise to every aspect of our clients’ financial needs.

The EMEA Quality Assurance (“QA”) group is an independent function within Commercial Bank, with the primary purpose to undertake ongoing quality reviews (on a sampling basis) of the work performed across Know Your Customer and Account Activity Review teams.

The Quality Assurance Analyst will primarily perform targeted reviews on work completed KYC profiles, summarising results and presenting to stakeholders. The Quality Assurance analyst will be expected to identify incorrect decision making, determine gaps in process and procedure; question integrity of data and adherence to processing and servicing standards, policies and procedures. The Quality Assurance analyst will be accountable for analysing issues and paving the way for continuous improvement in the operational areas by identifying alternatives that are effective, practical and appropriate.

Responsibilities include:
Perform quality evaluations on defined samples of completed KYC profiles

Participate in and lead team discussions on the calibration of findings and build consensus prior to finalizing records

Track and review Quality Assurance observations with the Line of Business and Quality Control management team

Question and investigate the reliability and integrity of data, the validity of conclusions and the appropriateness of assumptions made

Perform root cause analysis and make recommendations for addressing identified deficiencies

Ensure consistency with the Global QA framework and governance approach

Demonstrate ability to raise issues or information to relevant stakeholders or management with respect to the control environment, and to present the issue or information in a concise and effective manner

Present complex and sensitive issues to senior management in a persuasive manner

Strong interpersonal skills and ability to influence others for results

Experience within the Financial Services industry, AML/BSA, KYC or Quality Assurance background preferred

Understand the regulatory and legal landscape related to AML / KYC

Strong documentation skills to clearly articulate results of testing

Ability to translate technical data and information into business reports and presentations

Exceptional research and analytical skills with the ability to analyse large amounts of data and disposition appropriately

Excellent organization, written and oral communication skills.

Strong analytical, problem solving skills and attention to detail

Proficiency in MS Excel, documentation and metrics

ACAMS certification is advantageous but not essential.

Language skills are desirable but not essential

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

About the Company

Company: JPMorgan Chase Bank, N.A. –

Company Location:  Bournemouth

Estimated Salary:

About JPMorgan Chase Bank, N.A. -