KYC Quality Assurance Associate Job at JPMorgan Chase Bank, N.A. – Bournemouth
Commercial Bank ing leads the way in supporting businesses with annual revenues between $20 million and $2 billion as they achieve and sustain their competitive edge. Whether an organization conducts business across town or across borders, we are committed to transforming its banking experience, regardless of industry. With customizable credit and financing, treasury solutions, international banking and real estate services that scale to growing businesses, we ensure we are bringing the best services and expertise to every aspect of our clients’ financial needs.
The EMEA Quality Assurance (“QA”) group is an independent function within Commercial Bank, with the primary purpose to undertake ongoing quality reviews (on a sampling basis) of the work performed across Know Your Customer and Account Activity Review teams.
The Quality Assurance Analyst will primarily perform targeted reviews on work completed KYC profiles, summarising results and presenting to stakeholders. The Quality Assurance analyst will be expected to identify incorrect decision making, determine gaps in process and procedure; question integrity of data and adherence to processing and servicing standards, policies and procedures. The Quality Assurance analyst will be accountable for analysing issues and paving the way for continuous improvement in the operational areas by identifying alternatives that are effective, practical and appropriate.
Perform quality evaluations on defined samples of completed KYC profiles
Participate in and lead team discussions on the calibration of findings and build consensus prior to finalizing records
Track and review Quality Assurance observations with the Line of Business and Quality Control management team
Question and investigate the reliability and integrity of data, the validity of conclusions and the appropriateness of assumptions made
Perform root cause analysis and make recommendations for addressing identified deficiencies
Ensure consistency with the Global QA framework and governance approach
Demonstrate ability to raise issues or information to relevant stakeholders or management with respect to the control environment, and to present the issue or information in a concise and effective manner
Present complex and sensitive issues to senior management in a persuasive manner
Strong interpersonal skills and ability to influence others for results
Experience within the Financial Services industry, AML/BSA, KYC or Quality Assurance background preferred
Understand the regulatory and legal landscape related to AML / KYC
Strong documentation skills to clearly articulate results of testing
Ability to translate technical data and information into business reports and presentations
Exceptional research and analytical skills with the ability to analyse large amounts of data and disposition appropriately
Excellent organization, written and oral communication skills.
Strong analytical, problem solving skills and attention to detail
Proficiency in MS Excel, documentation and metrics
ACAMS certification is advantageous but not essential.
Language skills are desirable but not essential
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
About the Company
Company: JPMorgan Chase Bank, N.A. –
Company Location: Bournemouth