Quality Assurance Officer Job at Zest Plan – Bournemouth

Are you focused with great attention to detail? Do you want to work in a modern, vibrant and supportive working environment?

We currently have an opportunity to join our Compliance and Quality Assurance team. The Quality Assurance Officer will be monitoring and ensuring our company’s communications, policies and procedures comply with regulatory and ethical standards. Full training provided.

The zest group provides insurance products and services for domestic appliances and entertainment equipment. Zest is an ambitious, growing business focused on providing an exceptional experience for our customers and employees.

Benefits package:
Salary of £21,000 plus bonus.

22 days holiday including bank holidays – increasing annually.

Working hours 37.5 per week.

Expertly supported induction and continued learning experience.

Town centre location.

Fun, friendly, fresh environment.

Staff social events.

Vouchers for every year of service.

Reward and recognition scheme.

Employee assistance program.

Vitality health policy after 6 months, with discounts available after a year.

Main responsibilities:
Monitor outbound and inbound calls to ensure regulatory compliance and adherence to set standards and offer feedback where appropriate.

Identify any improvements to increase effectiveness and efficiency.

Update monitored call information with comprehensive and relevant comment.

Carry out customer satisfaction surveys.

Provide customer feedback to the customer service department.

Prioritise workload to achieve a high rate of productivity.

Complete call monitor requests for call investigations – ensure all information and findings are accurate and are returned within the required SLA.

Complete daily and weekly reporting to management.

Ensure and maintain own competence as required; through regularly updating legislation, industry and FCA knowledge.

Additional administration tasks related to the quality assurance team.

Key Skills & Experience required:
Great attention to detail and ability to stay focused.

Basic level MS Excel.

Methodical and diligent with good time management.

An analytical mind to deal with the complexities of procedures and regulations.

Excellent communication skills.

Job role: Full time

Ref: QA20211

Website: www.zestplan.com

All applications will receive a response.

About the Company

Company: Zest Plan –

Company Location:  Bournemouth

Estimated Salary:

About Zest Plan -